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FAQs

Happy to inform you that we do offer embroidery :)
Please reach out via email at olivascrubs.com
  1. How long before I receive my order?

Garments: from processing your payment to delivery, it will take 2-3 weeks. This is because it is made per order, to your specifications and is not already in stock.

Booklets and other accessories: in stock so you can expect it in 1-2 weeks.

You will be informed via email when it’s ready for collection/ on its way (together with a tracking code).

 

  1. How do I know what size to order?

CLASSIC scrub tops: our sizes are NOT the same as TANC sizing for ladies. If you wear a Tanc S, you will wear an Oliva M.

We cater for XS – XXL for ladies.

32/8 = Oliva XS = Tanc XXS

34/10 = Oliva S = Tanc XS

36/12 = Oliva M = Tanc S

38/14 = Oliva L = Tanc M

40/16 = Oliva XL = Tanc L

42/18 = Oliva XXL = Tanc XL

Please refer to our sizing chart for CLASSIC scrub top specifications.

Please refer to the specific product in our TIMELESS Collection for that garment's measurements.

 

  1. I love a certain pattern, but it’s sold out in my size…

With exceptions, tops are usually only made after order, so online sizing doesn’t always matter. Therefore, email us your inquiry, and we might be able to make it in your size.

 

  1. What are the courier options?

Collection options in either Bloemfontein or Nelspruit.

We use PUDO/ The Courier Guy for our standard door to door RSA deliveries, at R100 courier fee.

If Postnet is a better option for you, put your nearest Postnet as your shipping address and we’ll gladly send it to Postnet.

If you’re not from RSA, you can have it delivered to a family member/ friend that will be visiting you soon or arrange your own courier, to pick it up at our door. Kindly email us.

 

  1. Does Oliva offer discount?

Yes! We offer discount on bulk orders (per email).
Free shipping >10 tops
5% off for bulk order >20 tops
10% off for bulk order >40 tops. (Our scrub tops are very affordable already). Inquire via email olivascrubs@gmail.com

 

  1. What type of material does Oliva use?

All scrub tops are made from very good quality, 100% cotton breathable material (unless stated differently in product description).

100% cotton material is a breathable fabric, it is and stays super soft, it’s strong, is very rear to give an allergic reaction or irritate skin, make you sweat less and is easy to care for.

We will always choose quality material over pretty patterns.

 

  1. We like Oliva quality and cut, but not the current patterns available...

For bulk orders (>10 of the same material) we will gladly look for a patterned/ plain material that you have in mind. Please inquire via email olivascrubs@gmail.com.

 

  1. Does Oliva offer customized scrub tops (customized cut)?

With our options of standard length or longer length, round neck or V-neck, we wish to offer a comfortable product for most body shapes. However, email us with your inquiry on alterations and we’ll see if it will be possible.

We gladly go out of our way for our loyal customers.

 

  1. I have difficulties ordering bulk online…

If you are having trouble ordering a big batch online, please email us at olivascrubs@gmail.com with your request.

 

  1. Will a previous available pattern become available again in the future?

We are dependent on suppliers for material, therefore we cannot guarantee that the same prints will be available again, but it might.